AJ Safety offers a 100% satisfaction guarantee on every order. If you need to return or exchange an item, we will gladly provide a suitable replacement or credit your account.

Please keep in mind the following conditions when lodging a return or exchange request:

A minimum 15% restocking fee may apply for orders placed incorrectly. 

All refunds provided will exclude any restocking fees and original freight costs. 

Return of any Goods need to be organised by the customer at their own cost.

Goods must be returned in original packaging and in a resalable condition. 

AJ Safety DO NOT offer returns on custom items. 

For more information on AJ Safety’s Credits and Returns policy, please contact our friendly sales team on 02 9894 5086 within 30 days of your original order for fast and friendly assistance. 

For items that are faulty or broken, please contact us to organise a reimbursement, replacement, or repair (where applicable).