At AJ Safety we are customer centric and always endeavour to find the right solution for our customers. Therefore, we want to ensure you receive what you purchased.
AJ Safety guarantees 100% satisfaction on every order. If you wish to return or exchange an item, we will gladly provide a suitable replacement or credit your account.
If there is a discrepancy, then please contact our friendly sales team in the first instance on PH: 02 9894 5086 or by Email : [email protected] within 30 days of your original order for fast and friendly assistance.
The following terms and conditions also apply when lodging a return or exchange request. A minimum 20% restocking fee may apply for orders placed incorrectly. If you have changed your mind, you are responsible for any costs associated with returning items to our warehouse. Any returned item(s) remain as your property and your responsibility until received into our warehouse.
All refunds provided will exclude any restocking fees and original freight costs. Return of any goods must be organised by the customer at their own cost. Goods must be returned in original packaging, unused, original condition, tags attached and in original packaging. Footwear must be in original manufacturers’ box and unmarked and in a resellable condition. Clothing, wearable garments and footwear that has been opened and/or worn is therefore unsuitable for resale and will not be accepted by AJ Safety, for hygiene purposes.
AJ Safety DO NOT offer returns on custom, special-made, decorated (embroidered, screen-printed, sublimated) or other such customised items. Return of any items is to be negotiated as required and any fees or conditions may apply at the discretion of AJ Safety. All returns are to be authorised in writing by AJ Safety in advance and a copy of the relevant invoice must accompany the returned goods with applicable freight.
Note: If these requirements are not adhered to, your return will be declined.